Should you for any reason wish to cancel your purchase you will be liable for a 20% handling fee. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 14 calendar days. Goods specially ordered which are not stock items are not returnable for refunds at all. This applies to all bike or motors or specific related spares.
* Note: Croozers recommends that you use a courier service for all returns as it offers shipment tracking through a 24 hours customer helpline. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered.
International customers should make use of a courier that offers:
- Shipment tracking.
- Insure your package for safe return and declare the full value of the shipment failing which loss or damage will be for your account.