Please make note of the installation and warranty requirements for your purchase. Proper installation by qualified personnel is a pre-requisite for the optimum running of your project. Full installation instructions are included in the operation manual supplied. We also offer full installation and commissioning service for an extra fee.
Warranty within South Africa:
Warranty on our products work on the basis of carry in principle or courier to our C.T. depot. NB – incorrect installation is not covered under warranty and will be chargeable.
Your bike/motor kit is covered for 12 months from date of installation for replacement of faulty parts upon inspection. Due to the build state and lithium batteries the warranty is 3 months from date of purchase.
(All transport and traveling costs are for the customer’s account.)
Warranty outside South Africa:
For exported kits, the warranty is limited to 12 months covering replacement of faulty parts only. We will request that the faulty part be returned to South Africa and upon receipt we will inspect the part and advise when to collect replacement part.
Transport costs for the replacement parts are not covered under the warranty, however if the machine is returned to our workshops labour will be supplied free of charge. Traveling and transport costs are not covered under warranty.
Please remember the kits/motors has moving parts and regular servicing of the equipment is highly recommended.
Servicing is not covered by warranty. Should your kit/motors be dirty and in need of servicing the technician will advise you. Failure to service regularly may affect the validity of your warranty.
Warranty excludes defects due to external reasons for example:
- Exposure to chemicals, chemical vapours or any other agents.
2. Electrical supply power failure or incorrect wiring or power surges.
3. Water supply failure or plumbing problems for any reason.
4. Failure to clean and maintain as set forth in the products manual.
5. Installation not in accordance with the products manual.
We highly recommend purchasing voltage protectors. The fluctuation of voltage does not fall in the scope of our warranty.